MetLife Insurance Update

We are aware that some patients may have received an incorrect communication from MetLife regarding our participation status. We are actively working with MetLife to resolve the issue and appreciate your patience while it is being addressed. We would like to assure you that all our providers remain in-network and are serving our MetLife patients as usual.

At this time:

Please continue to keep any scheduled appointments.
All affected claims will be reprocessed automatically at network contracted rates.
Our team is available to help answer questions and provide the most up-to-date information available.

We will update this page as additional information becomes available.

FAQs

Why did I receive a letter from MetLife?

MetLife sent an incorrect communication to some patients stating that we are no longer in their network. This information is not accurate, and we are working directly with MetLife to correct it.

Do I need to do anything?

No action is required at this time. Please continue to attend your scheduled appointments and use your dental benefits as you normally would. If anything changes that may affect your care or coverage, our team will communicate directly with affected patients.

Is my upcoming appointment still scheduled?

Yes. Unless you hear directly from our office, your appointment is confirmed. Please plan to attend as scheduled.

Can I still be seen at your office?

Yes, we are still your dental office and remain committed to your care. Please disregard any messaging that suggests otherwise.

Will my dental insurance benefits be affected?

No. The recent communication from MetLife does not change your existing dental benefits or coverage. Your benefits remain subject to the terms of your current insurance plan. If you have questions about your specific coverage, please contact our office.

Will I have to pay out-of-pocket?

The recent communication from MetLife does not change your existing dental benefits or create any new out-of-pocket costs.
Any patient responsibility would remain based on the terms of your current insurance plan. Our team can review your benefits and give you a clear picture before your appointment.

I’m in the middle of treatment. What happens now?

Continue with your treatment plan as scheduled. If anything changes that affects your care, we will reach out to you directly.

What is the office doing to address this?

We are actively communicating with MetLife to better understand and resolve the issue. Our goal is to ensure patients receive accurate information and can continue receiving care with as little disruption as possible.

Where can I get updates and additional information?

We will continue to update this page as additional information becomes available. You may contact our office directly with any questions regarding your care, appointments, or insurance coverage.

Additional Questions?
Please contact our office directly.